3 Crucial Traits to Look for in a Managed Service Provider
Outsourcing critical tasks enables you and the entire team to concentrate on the primary company vision and goal. You don’t want your staff to spend a substantial amount of time cleaning the office, taking care of IT issues, or handling broken down equipment. Instead, you want them to utilize their skills and talents fully and at the same time feel happy, appreciated, and motivated to report to work.
When you give employees responsibilities that are not in their job description, you lower their productivity and motivation. Everyone performs best in their area of expertise; therefore, outsource essential services such as IT to experts. What are the qualities of a good managed service provider?
They Sincerely Care About Your Business Operations
An MSP provider who shows interest in your business takes time to understand and gather essential information that will help him offer quality services. Because most provide multiple service models, he needs to understand your operations to choose a suitable model. The knowledge also helps him twerk the service for a smoother integration.
They are Reliable
Consider working with an MSP who offers round-the-clock services. You shouldn’t wait for hours or days for a solution, but they should regularly inspect the equipment and handle any issues before it affects operations.
A reliable provider should be available at any time of the day or night. You can never predict when IT problems might come up. Make sure you have a reliable expert whenever you call and the surety of a solution at any time of the day or night, even on weekends or holidays.
On the same note, check how long the provider takes to respond to issues. Are they as good at responding to the problem as they are at acknowledging it? Downtime can lead to significant losses; therefore, make sure you have someone who sorts issues fast without having to pressure them.
They Offer Secure Services
In the age of heightened cyber threats, data breaches, and ransomware, you wouldn’t want to expose your data to hackers. What measures does the MSP have in place to protect your data and the entire IT infrastructure? A malware can cause severe, sometimes irrevocable, damage to your company. You can lose clients’ trust, suffer financial losses and go through lawsuits when a data breach occurs.
A reliable MSP ensures all security systems are in place and regularly checks for attacks in vulnerable areas. They regularly update their security systems making your business operations safe. Before signing the contract, check the security options they have at their workplace and request a detailed guide on how they intend to protect your data.
On the same note, what data recovery plan do they have in place? In case of a disaster, do you end up losing all your data, or they have secure cloud storage options?
It’s also essential to have a dedicated account manager. This is your contact person whenever you have issues, need advice or assistance. Your manager should be available 24/7 or offer a backup support system when they are not available. The arrangement gives you peace of mind and makes it easier to sort out problems fast.